Health and Safety Policy Statement 

 

  • The general policy of Goldenstar Services Limited (GSL)to ensure the health, safety and general welfare at work of all members of staff, contractors, visitors and members of the general public who may be affected by the companies activities

  •  By providing and maintaining a working environment, that is so far as is reasonably practicable, safe and without risks to health; and to comply with all the neccessary legal requirements.

  • By ensuring, so far as is reasonably practicable, that plant and machinery, equipment or appliances, for the time being on the company premises are safe and without risks to health, safety and welfare at work of all staff.

  • By providing information, instruction, training to all employees to enable them to carry out their duties competently.

  • By ensuring that the use, handling, storage and transport of articles and substances are, as far as is reasonably practicable, safe and without risks to health, safety and welfare of all staff.

  • By the identification of all hazards and the assessment of risks which may affect people with a view to reducing them to aminimum limit.

  • By a regular review and up-dating of this policy and ensuring all employees have access to a copy of the Health and Safety Policy.

  • Details of the company terms and conditions  and policy are available in the office and at Client's request.

 

  • Environmental Statement.

Goldenstar Services LIMITED(GSL) recognizes that day-to-day operations can impact both directly and indirectly on the environment. We aim to protect and improve the environment through good management and by adopting best practice wherever possible. Goldenstar Services LIMITED will work to integrate environmental considerations into our business decisions. In all our activities we aspire to comply fully with all relevant legal requirements, codes of practice and regulations

 

  • Insurance and Claims.

GSL is insured by full public and employer’s liability insurance.
In case of a complaint, GSL requires to be notified within 24 hours after completion of the task.
No claims will be entertained after the above time limit.

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  • When booking cleaning or other services, the Client is obliged to provide details of name, address, telephone, e-mail address over the phone.

  • Complaint Procedures.

In case of the cleaning services, if the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra cost. In the event that the client is not satisfied with the standard of work, he/she should contact the company not more than 24 hours after the completion of the service. Unless good reason is given for late notification of any complaint, the company will not consider any complaints which are notified after such period of 24 hours

In the event of cleaning complaint the client will allow the company to send a cleaner back to the client’s property to complete the work to the client’s satisfaction and the company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.

For other services complaint or not satisfied with services provided, the client will allow the company 18 working days  to investigate the claims and get back to him or her. If dissatisfied with the company decisions, the client can proceed further. Full details of complaint procedures is available in the office or at client's request.

 

  • Equal opportunity.

GSL is committed to eliminating discrimination and encouraging diversity and equal opportunities where everyone is treated fairly and as such no one will be discriminated against, irrespective of age, disability, gender, marriage, sex, religion or belief, race including ethnic origin, colour and sexual Orientation.

 

  • Data Protection.

 

GSL is fully registered with ICO and is committed to the requirements of the data protection act 1998. The company will treat all personal information of both employees and customers with the strictest confidence.

 

  •   Safeguarding.

GSL is committed to safeguarding laws and  will ensure that all vulnerable adults or young children are protected from any form of abuse.

  •  Cancellations of services.

 GSL is not responsible for any liability should a clients cancelled any of our services. (i) for cleaning services,50% of  the price of the Services, or (ii) for all other services, the lower of £50 or a sum equivalent to 50% of the price of the Services, to cover the company expenses in relation to the cancellations or late cancellation of the Services by you. Also a non-refundable charge as deemed by the company will not be refunded. More details of prices and cancellations procedures are available at a client request.

 

GSL is committed to carry out his job in a professional and timely manner and high standard to customer satisfaction

 

All employees are responsible for working towards the objectives contained within these policies.

 

By ordering our services via telephone, e-mail, fax or website the client is agreeing to be bound by Goldenstar Services Limited Terms and Conditions.